In today’s post I am going to be going through all of the different options that I am aware of that can help you recover missing Amazon FBA reimbursements. The amount of Amazon reimbursements you have waiting for you could be very significant. I will be going through these methods in order from the lowest out of pocket expense to the highest.
Before we get started, I just want to show you how important it is to go through your Amazon seller reimbursements. Here’s a screenshot from my account for the month of December 2015. The screenshot below shows up from my payment summary report (reports > payments > all statements). The point of showing this particular screenshot is that the bottom number is a fairly normal level of Amazon seller reimbursements for a 2 week period that I receive from Amazon without doing anything. The top number is the amount of reimbursements that I received after combing through my account to identify missing reimbursements. In particular items that were lost, damaged, and destroyed. As you can see, it was over a $10,000 increase from going through and searching for missing reimbursements. Click to enlarge:
The amount of reimbursements you receive will vary based on your sales volume. If you have been selling on Amazon for more than a few months, I am willing to bet there is some money out there waiting for you. Let’s get into the options so you can start recovering this cash:
Free Ways to Get Amazon FBA Reimbursements
There are a few blog posts out there that walk you through step by step how to get reimbursements for some of the methods you can get reimbursements.
Here is a link to my blog post on getting reimbursed for “Other Customer Concession” refunds
Here is a link to a post I did on how to make sure you are properly reimbursed when customers exchange items they purchased from you
Here is a link to a post Jessica Larrew did that walks you through how to get money back for items that were lost, damaged, or destroyed by Amazon while being stored in Fulfillment by Amazon Warehouses
Amazon Reimbursement Techniques with No Upfront Costs
I am currently aware of 3 different services that provide an automated method of getting reimbursements. These services will obtain access to your Amazon account, and can sift through the data automatically to quickly identify which items you are owed reimbursements for. All of the ones included here are completely free to sign up and then their fees are based on the amount of reimbursements they get for you.
AMZsuite.com – They charge $1.50 for each successful reimbursement transaction. (Update 2020: AMZsuite is no longer available)
Refunds Manager – They charge 25% of the amount recovered in reimbursements.
AMZrefund.com – They charge 8% of the amount of the expected reimbursements.
I have not used any of these services personally, but have talked to happy users from all 3. With these services you do have to be careful as they are getting access to your account, and some are even opening cases on your behalf. My goal with this post is to make sure you know what your options are, so make sure you are comfortable with the access level these companies receive prior to signing up.
A Step by Step eBook for Amazon Reimbursements
If you are looking for a one time upfront cost with no recurring fees, then The Complete Guide to FBA Reimbursements might be a good option for you. This is an eBook that I put together with 10 different step by step methods for obtaining reimbursements. Here is a screenshot of the table of contents so you can see what’s included (click to enlarge):
This guide walks through exactly how to identify each issue, how to open cases with Amazon, and examples of the text to use when opening a case with Amazon. It lays out my full process for obtaining reimbursements, and it comes with the guarantee that if you don’t get more in reimbursements than you pay for the guide, I will issue a full refund.
Many readers of this book have emailed me letting me know they have received hundreds in reimbursements, and some have even received thousands. One of my favorite uses a reader has done though is send the book directly to a virtual assistant on their team, and had them use the book to successfully obtain reimbursements for them. In 2016, I have hired several virtual assistants as well. I eventually plan to get them involved in the reimbursements process for my business. Personally I have had the best luck hiring through onlinejobs.ph for the virtual assistants on my team. Most speak quality english and the level of work is very impressive.
Monthly Account Management Services
The last category of options is from monthly account service providers. These 2 services both have what I would consider other “primary focuses,” but they offer the service of helping to obtain reimbursements as well. Both of these services are currently $250/month, so they aren’t going to be a fit for everyone, but they may free up significant amounts of your time each month to more than justify the cost. It’s also worth noting that they don’t charge a percentage of the amount recovered, they are just a fixed monthly fee.
Cynthia Stine’s Get Clean Stay Clean Service – This service is focused primarily on maintaining your seller account health, and ensuring you avoid getting suspended. One of the other benefits is that they help with reimbursements. You can find the full details on their website.
Solutions 4 Ecommerce Amazon Account Managements Service – This service is primarily for helping you deal with inactive listings, stranded inventory, feedback monitoring, and unfulfillable inventory. They do help with reimbursements as well. You can find the full details of the service on their website.
I have not used either of the above account management services personally, as I have members of my team that now help with these aspects. I have spoken to happy users of both services, and as mentioned previously the goal of this post is to outline every option I am aware of to making sure you are getting the reimbursements you deserve.
That’s every method for getting Amazon reimbursements that I am aware of. With 7 different options outlined here, hopefully one of them will help you. It doesn’t matter to me which method you use, it just matters that you are getting your reimbursements!
What method are you using to obtain reimbursements? Do you have experience with any of these service providers that you would like to share? Any questions? Let me know in the comments below!
13 thoughts on “7 Powerful Ways to Get the Amazon Reimbursements You Deserve”
Hi there, can you confirm whether the methods included in this book will apply the same for selling in Europe? I’m based in the UK and just wanted to make sure it’ll all apply the same, thanks.
I can’t say for sure, but I believe they will work. If you buy it and they don’t work for some reason, just let me know and I will issue a full refund.
Great post man 🙂
I’ve only been doing FBA for about 3 months, selling on AZ for 7 years though. Something really concerns me, regarding missing inventory. I’ve sent in probably 40 shipments. All were received in full. I got the corresponding “received in full” e-mail and checked my shipping queue to verify the numbers matched. In this case it was 34 of 34 received of which 10 were for one ASIN. Those 10 were checked in and went “available” as 10. I sold 2, then 6 and my available dropped to 1, not 2. This didn’t correct after many days. The most concerning part is this, when I checked my shipping queue again, they changed the 34 received to 33. The blame was put on me and had I not paid attention, I would not be reimbursed. I spoke to Amazon who admitted the item was somehow lost in the warehouse and only because I brought it to their attention will I be getting reimbursed. There could be thousands of sellers out there losing $$ because AZ is misplacing/losing inventory and then revising the received amounts from a shipment ID so AZ doesn’t have to reimburse. Seems like this is another example of how AZ is hiding entitled reimbursements. Is this addressed in your book? I would love your input since I’m sure you are aware of this practice.
Thanks for sharing your experience, and my process for reconciling shipment discrepancies is included in the book.
Thank you. I’ll be buying your book shortly in that case.
Thanks so much for your informative post, Ryan. I used AMZRefund and received a $101 refund from Amazon within two days. The fee to AMZRefund was just under $10 and, for me, it was money well spent since I wouldn’t have taken the time to do it myself.
You are welcome! Great to hear you’ve been able to recover those reimbursements.
Ryan, just a short testimonial that buying your book awhile back has paid for itself in reimbursements 2x over, with more to come.
That’s awesome to hear, thanks for letting me know!
so if I subscribe to the free services, would they take care of all 7 different types of reimbursements?
I believe they would cover most of them. I would recommend reaching out to them as they could provide 100% accurate info on which methods are/aren’t included.